Museum Shop Sunday – Success Across the Pond

December 18, 2017

By Joanne Whitworth

Here at the Association for Cultural Enterprises (ACE), we were delighted to work with the MSA and Museum Shops Association of Australia & New Zealand (MSAANZ) to help make the very first Museum Store Sunday (or Museum Shop Sunday as it’s known to us Brits!) a truly global event. We’re even more pleased to tell you that it was a huge success over here, not just in the UK but elsewhere in Europe too. Over 125 cultural venues in the UK, Ireland and even Hungary put on special events and promotions on the day, attracting new customers to enjoy shopping for unique and special Christmas gifts in the relaxing and inspiring surroundings of their local museum or gallery.

Our hashtag #museumshopsunday was trending on Twitter all day (alongside such events as the Abu Dhabi Grand Prix!) and there was some fantastic press coverage in high profile titles such as Metro, a free paper distributed nationwide, and The Londonist, an online title which has over 1.3m followers on Twitter, so it was fantastic to see Museum Shop Sunday featured in their ‘Top Things to Do This Week’ column.

Many venues saw a significant uplift in sales and footfall as a result of Museum Shop Sunday. Paul Griffiths, Head of Operations at the Mary Rose Museum, couldn’t have been happier with how the day went – “Our spend per visitor was up 81% on the average Sunday for the last two months, which is truly amazing. The retail team loved taking part as well!” At Yorkshire Museum sales were up by an incredible 185% and at Castle Museum, York, by 74%. Ginny Leadley, Buying & Merchandising Manager at York Museums Trust, said the numbers were amazing, adding, “This was the first weekend of Christmas activities so visitor numbers were high, however retail sales increased by significantly more.”

Museum Shop Sunday was a great opportunity to engage with new customers, and it was particularly pleasing to see the impact on smaller venues, many of whom seized the opportunity to draw in new visitors. The Royal Albert Memorial Museum in Exeter gave away festive nibbles and offered a discount, resulting in a 30% increase in footfall and 38% increase in sales versus the same day last year. The Freud Museum in north London gave out free Freud cookies, which captured the imagination of the local press and public alike. Local paper Ham & High ran a feature, and the museum welcomed 55% more visitors than the same day last year. Shop Manager Iveta Rozlapa told us, “Museum Shop Sunday really helped us to connect with our local audience and spread the word about our gift shop. We had lots of smiles from visitors on the day!”

Museum Shop Sunday saw all sorts of events and activities, as well as tasty treats, festive fun and giveaways! Events included craft fairs, book signings, product launches and kids’ activities. The RAF Museum gave away their iconic pilot teddy bear with purchases over £30, while other venues treated their customers to mulled wine and mince pies. The Hungarian National Gallery Museum shop ran craft workshops in which customers were invited to create their own gifts relating to the museum’s collection. There was dinosaur story telling at the Natural History Museum, soap making at Shakespeare Birthplace Trust and glass blowing at Ulster Museum. Catherine McGoldrick, Retail Manager at National Museums Northern Ireland, said it had been a really positive experience – “It was well worth doing and gives us something to build on for next year. All the visitors enjoyed the activities and learned a bit more about our makers.”

Browse our Photo Gallery to see some of the fun Museum Shop Sunday events from around the UK – from Freudian cookies to dinosaur story telling!

As you can tell, the enthusiasm for Museum Shop Sunday has been phenomenal, and our members are already thinking oheadshot_jo-whitworth-2f ways to make next year’s event on Sunday 25 November 2018 even bigger and better! It’s been a fantastic global collaboration and we are all looking forward to continuing to work together to introduce even more new customers to the amazing and unique world of cultural retail.

Joanne Whitworth is the Communications & Media Manager for the Association for Cultural Enterprises (ACE). Promoting excellence in cultural trading is at the heart of the business of ACE. ACE is an association of Members and Associate members who are passionate about their work in the cultural and heritage sector. Follow ACE on Twitter @acenterprises


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