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MSA Bold New Management Direction!
The Museum Store Association announces a new management direction and expanded operational infrastructure designed to revitalize association; plans to move headquarters to Philadelphia, PA.

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Insights on a New Museum Store as Part of a Major Museum Expansion

August 22, 2016 Is your institution considering a new store or store re-model? There are countless decisions that go into executing the design of a new museum store. Whether managing critical conversations with administrators and architects, or grasping the key issues and facts to consider when assessing a significant change in a store’s design and […]

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Updating Job Descriptions for your Store Employees

August 15, 2016 We all have job descriptions but how often do you update them? Last month I was tasked with updating the job deceptions for the Museum Shop employees. They have not officially been updated since 2011. A lot has changed in the Museum since 2011 and our staffing is much smaller while our […]

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By the Numbers

August 8, 2016 As museum store professionals, we are always concerned with the age-old question, how am I doing? While there are several ways to approach a real answer to that question, the purpose of this article is to discuss Key Performance Indicators (KPI’s). The most recent edition of the Museum Store Association Retail Industry […]

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