January 23, 2017
By Susan DeLand
The customer’s experience is paramount in museum retail, which means putting together a team of employees that can ensure a positive outcome. There are many aspects to consider when forming a team—and one of them is the individual’s style of thinking.
So, how should strategic thinking play into your museum store’s team?
The strategic thinking mindset is a way of looking at your business for the long term. It’s getting your brain out of the weeds. Moving your business forward is both analytical and creative, and involves systems thinking, focusing on the big picture and identifying leverage.